Frequently Asked Questions
Find answers to common questions
General Questions
What is Gidibox?
Gidibox is Africa's leading event ticketing platform that connects event organizers with attendees. We provide secure, easy-to-use tools for creating, managing, and selling event tickets.
How do I create an account?
Click on "Sign Up" in the navigation menu, fill in your details, and verify your email address. It's quick and free!
Is Gidibox free to use?
Creating an account and browsing events is completely free. We charge a small service fee on ticket sales to maintain our platform and provide excellent service.
Buying Tickets
How do I purchase tickets?
Browse events, select your desired event, choose the number of tickets, and proceed to checkout. You can pay using various payment methods including cards and mobile money.
What payment methods do you accept?
We accept major credit/debit cards, mobile money, and bank transfers depending on your location.
Will I receive a confirmation?
Yes! You'll receive an email confirmation with your tickets and QR codes immediately after purchase.
Can I get a refund?
Refund policies vary by event. Check the event details page or contact the event organizer for specific refund information.
For Event Organizers
How do I create an event?
After creating an account, click "Create Event" and fill in your event details including date, venue, ticket types, and pricing.
How do I receive payments?
Payments are processed securely and transferred to your registered bank account according to our payout schedule.
Can I track ticket sales?
Yes! Our dashboard provides real-time analytics on ticket sales, revenue, and attendee information.
How does ticket scanning work?
Use our mobile app or web-based scanner to validate tickets at your event entrance. Each QR code is unique and can only be scanned once.
Technical Support
I didn't receive my tickets
Check your spam folder first. If you still can't find them, contact our support team at support@gidibox.com with your order number.
My QR code isn't working
Ensure your screen brightness is high and the QR code is clearly visible. If issues persist, show your order confirmation email at the entrance.
How do I contact support?
You can reach us via email at support@gidibox.com, call +123 456 7890, or use the contact form on our website.