Privacy Policy

Last updated: March 12, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, username, email address, and phone number
  • Profile details you choose to add — photo, city, and interests
  • Location you pick on the map when creating a plan or place (so others can navigate to it)
  • Payment information, processed securely by our payment partner (Paystack)
  • Bank account details and identity (KYC) information you provide to receive payouts
  • Content you create — plans, events, contests, messages, and room chats
  • Purchase, ticket, vote, and wallet transaction history
  • Communications with our support team

2. How We Use Your Information

We use the information we collect to:

  • Process ticket purchases, paid votes, and plan join fees, and deliver tickets
  • Run your wallet — credit cashback, record transactions, and process cashouts to your bank
  • Verify your identity (KYC) before payouts, as required for financial compliance
  • Show plans, events, and places near your city, including on a map
  • Send confirmations, event updates, and account notifications
  • Provide customer support
  • Improve our services and prevent fraud and abuse
  • Send marketing communications (with your consent)

3. Information Sharing

We may share your information with:

  • Event and contest organizers for events, pageants, or paid plans you take part in
  • Our payment partner (Paystack) to complete transactions and payouts
  • Identity-verification providers to confirm KYC before payouts
  • Service providers who assist in operating our platform
  • Law enforcement when required by law

Your public profile (name, username, photo, city, interests) and content you post may be visible to other users. We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security audits
  • Access controls and authentication

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data

6. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

9. Contact Us

For privacy-related questions or to exercise your rights, contact us at support@gidibox.com